View different user sessions from one monitor.
AI chat monitor
AI chat monitor for live customer conversations
The Syberspace chat monitor gives businesses a practical way to supervise AI chatbot conversations and step in when a human response is needed.
Reply as a human agent when the bot requests handoff.
Save encoded session history so chats do not disappear on reload.
Receive email notifications for important customer actions.
Human takeover without losing context
When the AI detects that a user needs a person, your team can enter the conversation with the previous chat history visible.
- Authenticated monitor access.
- Session list for multiple visitors.
- Needs-agent status for handoff conversations.
- Agent replies saved back into the customer session.
Built for practical business follow-up
The monitor is designed for small teams that need a simple, local dashboard before adopting a full contact center suite.
- Encoded local chat storage.
- Lead capture fields.
- Email, messaging, SMS, and CRM escalation options.
- Session history that survives reloads.
Questions
Is the chat monitor public?
No. The monitor has authentication and is intended for the business team, while customers continue chatting from the website bot.
Can the monitor support different sessions?
Yes. It is designed so a business can see and reply to different customer sessions from one place.
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